Contact information

Last updated: October 17, 2026

Thank you for choosing Caelum Wrist.

We value our customers and aim to provide helpful, professional, and reliable assistance throughout your shopping experience.

Whether you have questions about our products, an existing order, shipping, or returns, our customer support team is available to assist by email.

Business Information

Trade Name: Caelum Wrist

Customer Support Email: sol_453632@solestock.store

Physical Business Address: 15 Mandervell Rd Oadby, Leicester LE2 5LQ United Kingdom

Customer Support

For assistance, please contact us at:

sol_453632@solestock.store

Our support team can assist with:

  • General product information.

  • Order confirmations and order status.

  • Shipping and tracking inquiries.

  • Returns, exchanges, and refunds.

  • Damaged, defective, or incorrect products.

  • Order cancellation requests.

  • Payment and checkout-related concerns.

  • General customer feedback and inquiries.

Order-Related Inquiries

When contacting us about an existing order, please include your order number and the email address used during checkout.

Providing these details helps us identify your order and respond more efficiently.

Returns and Refunds

For return or refund requests, please contact:

sol_453632@solestock.store

Caelum Wrist offers a 30-day voluntary return policy for eligible purchases.

Please review our Return and Refund Policy for details regarding eligibility, shipping costs, and refund processing.

Order Cancellation Requests

Customers may request cancellation within 15 minutes of placing an order.

Please email us immediately with your order number.

Cancellation before dispatch may no longer be possible once the order has entered processing or has been fulfilled.

Applicable statutory cancellation rights remain unaffected.

Business Correspondence Address

Caelum Wrist 15 Mandervell Rd Oadby, Leicester LE2 5LQ United Kingdom

Please contact our customer support team before sending returns or other parcels to confirm the correct arrangements.

We appreciate your interest in Caelum Wrist and look forward to assisting you.