Shipping policy

Last updated: October 17, 2026

At Caelum Wrist, we aim to provide customers with a smooth, reliable, and transparent delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally processed within 24–48 hours (1–2 business days) after payment confirmation.

Orders placed during weekends or public holidays may be processed on the following business day.

Processing times may be extended during busy periods, promotional events, or when additional payment verification is necessary.

Order processing time is separate from shipping transit time.

Shipping and Delivery

Caelum Wrist arranges shipping through available courier and logistics providers.

Available shipping services and applicable delivery charges are displayed during checkout.

Shipping options may vary depending on the delivery destination.

Estimated Delivery Times

Estimated delivery times depend on the selected shipping service, courier, destination, and any applicable customs procedures.

Delivery estimates may be displayed at checkout or provided in shipping confirmation emails.

Unless expressly stated otherwise, delivery estimates are approximate and not guaranteed arrival dates.

Actual delivery times may vary.

Possible Shipping Delays

Although we aim to dispatch orders promptly, shipping delays can occasionally occur due to:

  • Severe weather conditions.

  • Courier or transportation disruptions.

  • Customs inspections and clearance procedures.

  • Public holidays.

  • High shipping volumes.

  • Incorrect or incomplete delivery information.

  • Unexpected circumstances outside our reasonable control.

If a significant delay affects your order, please contact our support team for assistance.

Your statutory delivery rights remain unaffected.

Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing their tracking information after dispatch.

Tracking updates may take some time to appear after the parcel has been handed to the courier.

If tracking information is unavailable or appears incorrect, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for checking their shipping information before completing checkout.

If you notice an error in your delivery address, please contact us immediately at:

sol_453632@solestock.store

We will attempt to correct the information before dispatch.

However, address changes may no longer be possible once an order has entered processing or has been handed to the courier.

Additional shipping charges caused by incorrect customer-provided information may apply where legally permitted and properly disclosed.

Lost or Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer support team.

Provide your order number and any available tracking information.

We will investigate the issue with the relevant shipping provider and assist with an appropriate resolution.

If a parcel is confirmed lost before delivery, we will arrange a suitable replacement or refund in accordance with applicable consumer law.

For consumer orders, responsibility for goods generally remains with the retailer until the goods are delivered into the physical possession of the customer or a person nominated by them, subject to applicable legal exceptions.

Damaged Packages

Please inspect your package after delivery.

If your order arrives damaged or contains defective or incorrect items, contact our support team as soon as possible.

Include your order number, a description of the issue, and photographs where available.

We will review the matter and offer an appropriate repair, replacement, or refund.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, and other charges determined by the destination country.

Where these charges are not included in the checkout total, customers may be responsible for them if this has been clearly communicated before purchase and is permitted under applicable law.

Customs procedures may also affect delivery estimates.

Order Cancellation

Customers may request order cancellation within 15 minutes of placing an order.

Please email sol_453632@solestock.store immediately with your order number.

Cancellation before dispatch may no longer be possible once an order has entered processing or has been fulfilled.

Applicable statutory cancellation rights remain unaffected.

Contact Information

For shipping inquiries, tracking assistance, or delivery-related questions, please contact:

Caelum Wrist Email: sol_453632@solestock.store Address: 15 Mandervell Rd, Oadby, Leicester LE2 5LQ, United Kingdom