Terms of service

Last updated: October 17, 2026

Welcome to Caelum Wrist.

These Terms of Service govern your use of our online store, including browsing products, placing orders, making payments, and accessing our services.

By accessing our website or purchasing products, you agree to these terms, subject to your rights under applicable consumer protection laws.

General Conditions

Caelum Wrist operates an online retail store offering watches and related accessories.

Customers agree to use our website lawfully and provide accurate information when placing orders.

We reserve the right to refuse, verify, or cancel orders for legitimate reasons, including suspected fraud, payment problems, product unavailability, or pricing errors.

Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, and pricing information are accurate.

However, minor differences in product appearance may occur due to lighting, photography, or screen settings.

All products are subject to availability.

We reserve the right to update product information, modify collections, or discontinue items when necessary.

If a purchased product becomes unavailable, we will notify the customer and arrange a suitable alternative or refund.

Orders and Order Confirmation

After placing an order, customers will normally receive an order confirmation email.

An order confirmation acknowledges receipt of an order but does not necessarily mean it has been accepted.

We may request additional information where necessary to verify or process a transaction.

If we cannot fulfill an order, we will notify the customer and refund any payment collected for the unavailable items.

Prices and Payments

All product prices are displayed in the currency shown during checkout.

Applicable taxes, shipping costs, and additional charges will be disclosed where required before completing a purchase.

Payments are handled through the payment methods available on our website.

We use third-party payment processing services to process transactions.

If a pricing error is discovered, we will contact the customer and provide appropriate options before proceeding.

15-Minute Order Cancellation Policy

Customers may request order cancellation within 15 minutes of placing an order.

To request cancellation, please email:

sol_453632@solestock.store

Include your order number and clearly state your cancellation request.

We will make reasonable efforts to accommodate requests received within this period.

However, cancellation before dispatch may no longer be possible once an order has entered processing or has been fulfilled.

The 15-minute cancellation period does not restrict statutory cancellation rights applicable to eligible online purchases.

Returns and Refunds

Caelum Wrist offers a 30-day voluntary return policy for eligible products.

Returned products must generally be unused, unworn, and in their original condition, unless statutory rights apply.

For additional information, please refer to our Return and Refund Policy.

Nothing in these Terms restricts mandatory consumer rights regarding faulty, damaged, or misdescribed goods.

Shipping and Delivery

Orders are processed and dispatched in accordance with our Shipping Policy.

Delivery times may vary depending on destination, courier availability, customs procedures, and other circumstances.

Customers are responsible for providing accurate shipping information.

We remain responsible for fulfilling delivery obligations under applicable consumer laws.

Intellectual Property

All original website content owned by Caelum Wrist, including branding, logos, graphics, photographs, written content, and website design, is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, or commercial use is prohibited without permission from the relevant rights holder.

Third-party trademarks and product imagery remain the property of their respective owners.

Prohibited Activities

Customers must not:

  • Use the website for unlawful or fraudulent purposes.

  • Provide false or misleading payment information.

  • Attempt unauthorized access to website systems.

  • Introduce viruses, malware, or harmful software.

  • Interfere with website security or functionality.

  • Infringe intellectual property or other legal rights.

  • Engage in activities that violate applicable laws.

We may restrict access where reasonably necessary to protect customers, systems, or legitimate business interests.

Limitation of Liability

Caelum Wrist aims to provide accurate information and reliable services.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer protections.

Third-Party Services

Our online store may use third-party platforms, including Shopify, payment processors, and shipping providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independent external websites outside our control.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Customers retain any mandatory consumer protections available under the laws applicable to their place of residence.

Nothing in these Terms removes rights to bring legal proceedings in a jurisdiction permitted by applicable consumer laws.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our services, operations, or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove rights arising from previously accepted orders.

Contact Information

For questions regarding these Terms of Service, please contact:

Caelum Wrist Email: sol_453632@solestock.store Address: 15 Mandervell Rd, Oadby, Leicester LE2 5LQ, United Kingdom