Refund policy

Last updated: October 17, 2026

At Caelum Wrist, customer satisfaction is one of our priorities. We are committed to providing a reliable and transparent shopping experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process.

This policy explains the conditions for returns, refunds, exchanges, and order cancellations.

30-Day Return Policy

Caelum Wrist offers a 30-day return policy, allowing customers to request a return within 30 days of receiving their order.

To qualify for a return under our voluntary return policy, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition.

  • The item must include its original packaging, tags, accessories, and documentation.

  • The product must not show signs of misuse, accidental damage, or unauthorized modification.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

These requirements do not restrict your statutory rights regarding faulty, damaged, or misdescribed goods.

How to Request a Return

To initiate a return, please contact our customer support team at:

sol_453632@solestock.store

Please include your order number, the product you wish to return, and the reason for your request.

If the product is damaged or defective, please include photographs where possible.

Our support team will review your request and provide the appropriate return instructions.

Please contact us before sending any products back.

Return Address

Caelum Wrist 15 Mandervell Rd Oadby, Leicester LE2 5LQ United Kingdom

Please confirm the return arrangements with our customer support team before shipping your item.

Return Shipping Costs

For voluntary returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or does not conform to applicable legal standards, Caelum Wrist will cover reasonable return shipping costs where required by law.

We recommend using a tracked shipping service and retaining proof of postage.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at sol_453632@solestock.store.

Please provide your order number, a description of the issue, and photographs where available.

We will assess the problem and offer an appropriate resolution, which may include a repair, replacement, or refund in accordance with applicable consumer protection laws.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

For approved voluntary returns, refunds are normally issued to the original payment method within 10 business days of approval.

Where statutory cancellation rights apply, refunds will be issued within the deadlines required by law, generally within 14 days of receiving the returned goods or evidence that they have been sent back.

Your payment provider may require additional time to reflect the refund in your account.

Order Cancellation Policy

Customers may request to cancel an order within 15 minutes of placing it.

To request cancellation, email sol_453632@solestock.store immediately with your order number.

We will make reasonable efforts to accommodate your request.

However, cancellation before dispatch may no longer be possible once an order has entered processing or has been fulfilled.

This 15-minute operational cancellation window does not affect statutory cancellation rights available under applicable consumer laws.

Non-Returnable Items

The following products may be excluded from our voluntary return policy:

  • Personalized or custom-made items.

  • Products showing signs of wear, misuse, or accidental damage.

  • Items returned without essential original components.

  • Products returned outside the 30-day voluntary return period.

These exclusions do not affect customers' statutory rights regarding faulty, defective, or misdescribed goods.

Contact Information

For assistance with returns, exchanges, or refunds, please contact:

Caelum Wrist Email: sol_453632@solestock.store Address: 15 Mandervell Rd, Oadby, Leicester LE2 5LQ, United Kingdom