Privacy policy

Last updated: October 17, 2026

At Caelum Wrist, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our online store, make a purchase, or contact our customer support team.

Information We Collect

When you interact with our website, we may collect the following categories of information.

Personal Information

  • Full name.

  • Email address.

  • Telephone number, where provided.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Customer service inquiries and communications.

Payment Information

Payments are processed through secure third-party payment service providers.

We may receive limited transaction details, including payment status, confirmation information, and transaction identifiers.

We do not generally receive or store complete credit or debit card numbers.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Pages visited and website interactions.

  • Cookies and similar technologies.

  • Referral information.

  • Approximate location derived from technical information.

How We Use Your Information

We may use collected information to:

  • Process and fulfill customer orders.

  • Confirm payments and maintain transaction records.

  • Arrange product shipping and delivery.

  • Send order confirmations and delivery updates.

  • Respond to customer questions and support requests.

  • Handle cancellations, returns, and refunds.

  • Detect and prevent fraudulent transactions.

  • Improve our website, products, and customer experience.

  • Comply with legal, tax, and accounting requirements.

  • Send marketing communications where permitted by applicable law.

Where UK data protection legislation applies, we process personal information on appropriate legal grounds, including contractual necessity, legal obligations, legitimate interests, or consent where required.

Sharing of Personal Information

We may share necessary personal information with trusted third-party service providers, including:

  • Shopify and associated ecommerce providers.

  • Secure payment processing companies.

  • Shipping and logistics partners.

  • Website hosting and technology providers.

  • Customer support service providers.

  • Analytics and marketing providers, where enabled.

  • Professional advisers and regulatory authorities where legally required.

We do not sell customer personal information for monetary payment.

Service providers are expected to protect personal information and process it only for authorized purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyze website performance, and provide marketing services where enabled.

Where required by law, we will request consent before placing non-essential cookies.

Customers can manage cookies using their browser settings and any available cookie preference controls on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy.

Certain records, including transaction and financial information, may be retained for longer periods to satisfy applicable legal and accounting obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

Caelum Wrist uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

International Data Transfers

Some third-party service providers may process customer information outside the United Kingdom.

Where applicable, appropriate safeguards will be used to support compliance with relevant data protection laws.

Your Privacy Rights

Depending on applicable law, customers may have the right to:

  • Request access to personal information we hold about them.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of eligible personal information.

  • Object to certain processing activities.

  • Request restrictions on processing.

  • Withdraw consent where processing relies on consent.

  • Request data portability where applicable.

  • Submit a complaint to the relevant data protection authority.

Customers in the United Kingdom may contact the Information Commissioner's Office (ICO) regarding data protection concerns.

To exercise your rights, please contact sol_453632@solestock.store.

Children's Privacy

Our online store is not intended for children to make purchases without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, services, technology, or legal requirements.

Any revisions will be published on this page with an updated date.

Contact Information

For privacy-related inquiries or requests concerning personal information, please contact:

Caelum Wrist Email: sol_453632@solestock.store Address: 15 Mandervell Rd, Oadby, Leicester LE2 5LQ, United Kingdom